Question 1

🎈 Booking & Payments

Accepted Answer

How do I secure my booking?A deposit is required to secure your party slot. This confirms your booking and ensures the space is reserved exclusively for you.How does the deposit work?The deposit is dual-purpose. It is retained if the party is cancelled, but if your party goes ahead as planned and finishes on time, it is returned to you ~24-48 hours after the event.When is the remaining balance due?The venue fee is payable 4 weeks before your party. Any add-ons (such as food or socks) are confirmed and paid for by the Monday before your event. Please note: Party payment (except deposit) is via bank transfer. What’s the difference between peak and off-peak?Peak times include weekends, bank holidays, and school holidays (excluding summer). Pricing varies significantly between peak and off-peak slots.Can I have a party without a booking?Regular group visits of up to 10 children are welcome and can be arranged directly via Email, but these are standard sessions and do not include any party privileges.Outside food, drinks, and decorations—including cakes and balloons—are not permitted. For a full party experience with these extras, a dedicated party booking is required.We also offer non-exclusive parties on weekdays.

Question 2

👶 Age & Supervision

Accepted Answer

Is there an age limit?There’s no strict minimum age, but children under 4 will need close supervision. For exclusive hire parties, we can accommodate children up to age 10, though we recommend keeping age ranges fairly close to ensure a safe and enjoyable experience for everyone.Do adults need to supervise?Yes — all children must be supervised at all times. As a guide, younger children will need closer supervision, while older children can be more independent.Do you provide staff support?Absolutely. While we don’t provide entertainers, your party will have a team on hand to help with setup, serving food, cutting cake, preparing drinks, and running the café.

Question 3

⏰ Party Timings & Flow

Accepted Answer

How long is the party?We offer two main party slots:Early Afternoon: 13:15 – 15:00Standard: 15:45 – 17:45Each includes a short setup window at the start.AgendaEarly Afternoon
13:00 Set up
13:15 Play
14:15 Song, Cake, Food
14:45 Gather things, say good byes, gift bags
Standard: 15:45 – 17:45
15:30 Set up
15:45 Play
17:00 Song, Cake, Food
17:30 Gather things, say good byes, gift bagsCan we arrive early to set up?Your setup time begins at the start of your booking. While we’ll always try to accommodate a few extra minutes where possible, we can’t guarantee early access due to cleaning and preparation between sessions.What does the party schedule look like?We follow a tried-and-tested structure to keep things running smoothly:Arrival & setupPlay timeFood, cake & birthday momentWind-down, goodbyes & departureThere’s some flexibility on the day, but this flow works really well for most groups.Can children go back to play after food?We don’t offer re-entry to the play area after the food and cake section, as we need to prepare the space for the next session.What happens if we arrive late?Unfortunately, we’re unable to extend your party time, so we recommend arriving promptly to make the most of your session.

Question 4

🍕 Food & Drink

Accepted Answer

Do you offer food?Yes — We have food boxes and platter options available, please note that these are not included in the package and are priced per child (self-catering is also an option, corkage fees may apply).Is food required?Not at all. If you choose not to have food, you’ll simply have more time to enjoy the play area.Can I bring my own food or drinks?Yes — This is included for premium parties, but for other exclusive parties we offer the following corkage options:£35 for bringing your own food£35 for bringing your own drinksWe can waive food corkage fee for adults' snacks if you order one of our children's food packages(Please avoid greasy or hard to clean food; note that alcohol is not permitted.)Are drinks included?Yes — Water and squash are included for children attending an exclusive party.Can adults order food and drinks?Yes — our café is open throughout the party, and parents are very welcome to order.Can I run a tab?Yes — most hosts choose to open a tab for their guests. This can include drinks, snacks, and/or extras like socks, and is settled at the end of the party.Can you cater for dietary requirements?Of course — just let us know your requirements by the Monday before your party.

Question 5

🎈 Setup & Decorations

Accepted Answer

What’s included in the setup?
Your party space will be ready for you on arrival, including table arrangements. Our team will also assist with your setup during the allocated time.
 
What are the table sizes?
Standard tables: 60cm x 60cm (five tables in a row, typically arranged in two rows)
Additional bi-fold tables: large 185cm x 75cm tables for cake, presents, and decorations
 
Can I bring decorations?
Yes — you’re very welcome to personalise your space. We just ask that all decorations are free-standing (no sticking to walls or fixtures).
 
Do I need lots of decorations?
Not at all — the space is already designed to feel fun, bright, and party-ready, so most families find minimal decorations work perfectly.
 
Can I bring external suppliers (e.g. entertainers or stylists)?
Yes — third-party suppliers are welcome, but must be pre-arranged in advance. Premium parties allow more time for more elaborate setups if needed.

Question 6

🧦 Practical Info

Accepted Answer

Do children need to wear socks?Yes — socks are required for all children in the play area.You can:Bring your own (socks with proper grips, e.g. from trampoline park), orPre-order from us at a discounted ratePurchase in-storeSocks are included with premium parties.What should I bring with me?Most hosts bring:Birthday cakeCandlesDecorationsBalloonsParty bagsAre joint birthday parties allowed?Yes — We have hosted many joint parties including twins, friends and even a group of NCT children!Can siblings join the party?Yes — siblings are very welcome to join in the fun.Is parking available?Yes — there is plenty of parking nearby for your guests.

Question 7

❌ Cancellations & Changes

Accepted Answer

What is your cancellation policy?More than 4 weeks’ notice: full venue fee refunded (deposit retained)2–4 weeks’ notice: 50% venue fee refunded (deposit retained)Less than 2 weeks: no refundAdd-ons such as food and socks are fully refundable if cancelled in time.Can I reschedule my booking?We’re unable to offer rescheduling, so please ensure your date works before booking.What happens if I don’t pay on time?If the venue fee is not paid 4 weeks in advance, the booking may be cancelled and the deposit retained.

Question 8

🎉 On the Day

Accepted Answer

What happens on the day of the party?Before Your ArrivalTables and chairs will be set up by our team according to your confirmed number of childrenThe venue will be fully cleaned and prepared for your partyOn ArrivalA member of our team will welcome you, walk you through the party schedule, and confirm final details such as guest numbers, allergies and any tab arrangementsPlease let us know if there is anything you’d like assistance with during your setupPre-ordered grippy socks will be handed over to youDuring Your PartyGuests can relax, order food and drinks, and enjoy the café while children play in the play areaAny pre-ordered food will be freshly prepared during the partyCelebration TimeAt the end of playtime, children will wash their hands and gather around the tableWe will sing Happy Birthday togetherOur team will assist with cutting the cake while food is servedWrapping UpEnjoy cake time with your guestsSay your goodbyes and hand out party bagsTabs are settledOur team prepares the space for the next partyWe kindly ask that parties finish on time to ensure everything runs smoothly for all guests.

Question 9

⭐ Why families love our parties

Accepted Answer

We’re proud to host parties that families come back to year after year.

Our space is clean, welcoming, and designed especially for children to have fun — and our team is always on hand to make things feel easy and stress-free.

Parties and Events

Fully private venue hire available in the heart of Orpington.
Stress-free for parents, unforgettable for little ones.

Fancy something special?

Full Private Hire

Grippy Socks

staffed cafe Our friendly team is with you throughout — set up and serve food & drinks,

Party invite
Digital invite included with every package (personalised on select tiers)

custom Song List
Choose your own music playlist for the party (exc. Non-Exclusive)

Microphone

For happy birthday singalongs and announcements throughout

drinks included
Water and squash provided for all children throughout the party

little gift
Enjoy special treat from us to the birthday child

CHOOSE YOUR PARTY

Our packages

BEST VALUE

Standard

MOST POPULAR

early afternoon

morning

premium

bespoke

Other Venue Hires

Exclusive Hires

- Schools, Nurseries, Classes, and Social Groups

Non-Exclusive Parties

Food Options

SNACK BOX
£6.5PER CHILD
SANDWICHES
(ham/jam/cheese)
FRUIT & VEG STICKS
CRISPS
BISCUITS

BRING YOUR OWN
£35 Food corkage
£35 Drink corkage

SHARING PLATTER
£9.5PER CHILD
SANDWICHES
(ham/jam/cheese)
FRUIT & VEG STICKS
CRISPS & POPCORN
CHICKEN BITES & FRIES

Frequently asked questions

🎈 Booking & Payments

👶 Age & Supervision

⏰ Party Timings & Flow

🍕 Food & Drink

🎈 Setup & Decorations

🧦 Practical Info

❌ Cancellations & Changes

🎉 On the Day

⭐ Why families love our parties

Contact Us

Parties and Events

Fully private venue hire available in the heart of Orpington. Stress-free for parents, unforgettable for little ones.

Fancy something special?

Full Private Hire

Grippy Socks

staffed cafe Our friendly team is with you throughout — set up and serve food & drinks,

Party invite Digital invite included with every package (personalised on select tiers)

custom Song List Choose your own music playlist for the party (exc. Non-Exclusive)

Microphone

For happy birthday singalongs and announcements throughout

drinks included Water and squash provided for all children throughout the party

little gift Enjoy special treat from us to the birthday child

CHOOSE YOUR PARTY

Our packages​

BEST VALUE

Standard

​

​

MOST POPULAR

early afternoon

​

morning ​

premium

​

bespoke

​

​

Other Venue Hires

Exclusive Hires

- Schools, Nurseries, Classes, and Social Groups ​

Non-Exclusive Parties

​

Food Options

SNACK BOX​ £6.5PER CHILD SANDWICHES (ham/jam/cheese) FRUIT & VEG STICKS CRISPS BISCUITS​​​​​​​​​​​

BRING YOUR OWN £35 Food corkage £35 Drink corkage

SHARING PLATTER £9.5PER CHILD SANDWICHES (ham/jam/cheese) FRUIT & VEG STICKS CRISPS & POPCORN CHICKEN BITES & FRIES

Frequently asked questions

🎈 Booking & Payments

👶 Age & Supervision

⏰ Party Timings & Flow

🍕 Food & Drink

🎈 Setup & Decorations

🧦 Practical Info

❌ Cancellations & Changes

🎉 On the Day

⭐ Why families love our parties

Contact Us

Fully private venue hire available in the heart of Orpington.
Stress-free for parents, unforgettable for little ones.

Party invite
Digital invite included with every package (personalised on select tiers)

custom Song List
Choose your own music playlist for the party (exc. Non-Exclusive)

drinks included
Water and squash provided for all children throughout the party

little gift
Enjoy special treat from us to the birthday child

Our packages

morning

- Schools, Nurseries, Classes, and Social Groups

SNACK BOX
£6.5PER CHILD
SANDWICHES
(ham/jam/cheese)
FRUIT & VEG STICKS
CRISPS
BISCUITS

BRING YOUR OWN
£35 Food corkage
£35 Drink corkage

SHARING PLATTER
£9.5PER CHILD
SANDWICHES
(ham/jam/cheese)
FRUIT & VEG STICKS
CRISPS & POPCORN
CHICKEN BITES & FRIES